Skandinavisk Dyrepark A/S
Nødagervej 67B
8560 Kolind
Danmark
CVR: 17407473
E-mail: info@skandinaviskdyrepark.dk
Phone: 86 39 13 33
You must be at least 18 years old to purchase tickets, annual passes, and gift cards in the webshop.
When making a purchase, we will ask you to provide personal information, such as your name and email address, which will be used to deliver your purchased items.
Purchased tickets, annual passes, and gift cards will be delivered within 10 minutes of purchase to the email address provided. Skandinavisk Dyrepark accepts no responsibility for delays caused by technical issues, the customer’s spam filter, or errors in the email address provided.
Skandinavisk Dyrepark reserves the right to correct any errors in the prices stated on our website. We also reserve the right to change prices without prior notice. All purchases are subject to availability.
In our webshop, you can pay with Dankort, Mastercard, Visa, JCB, Diners / Discover, and MobilePay. The amount will not be charged to your card until the purchased items have been sent to the email address provided.
All prices are stated in Danish kroner (DKK). Tickets of all kinds are exempt from VAT; all other products include VAT.
We reserve the right to correct pricing errors and for products that are sold out or discontinued.
Admission passes and tickets are, pursuant to the Danish Consumer Contracts Act (§ 17(2), cf. § 9(2)(2a)), not covered by the right of withdrawal and are therefore non-refundable.
The gift card may be refunded within 14 days of purchase. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the agreement by means of an unambiguous statement (for example, by email to info@skandinaviskdyrepark.dk).
The withdrawal period is considered met if you send your notice of withdrawal before the withdrawal period has expired.
The right of withdrawal is waived if the gift card has already been used.
The refund will be made using the same payment method as was used for the original transaction.
When paying a deposit for an overnight stay, the entire deposit is non-refundable in the event of cancellation or a change of date within 30 days prior to the stay.
You can choose to create a user account in the webshop using an automatically generated code, which will be sent to the email address provided.
Your password and personal information can be changed at any time by logging in to your account. Once logged in, admission passes purchased using the relevant email address can be viewed and managed. The user account can be deleted at any time.
Bookings are made through our booking portal, which is operated by Sirvoy.
When making a booking, a deposit is required to secure the overnight stay. The remaining balance is payable upon arrival at the park. The deposit is non-refundable in the event of cancellation or a change of date within 30 days prior to the stay.
Admission tickets grant access to Skandinavisk Dyrepark for one day within the specified period during normal opening hours. Please note that the park is closed on certain days during the season.
The ticket will be sent as a PDF file to the email address provided and must be presented either printed on plain white paper or on a smartphone with an intact screen. The barcode on the ticket will be scanned at the entrance upon arrival and is valid for one-time use only.
We reserve the right to request additional identification in order to verify the age of the ticket holder.
Annual passes grant access to Skandinavisk Dyrepark during the specified period within normal opening hours. Please note that the park is closed on certain days during the season.
Annual passes are personal and must be registered with the holder’s name, date of birth, and email address at the time of purchase.
The annual pass cannot be transferred to another person after purchase.
Purchased and correctly completed annual passes must be presented either printed on plain white paper or on a smartphone with an intact screen. The barcode on the annual pass must be scanned at the entrance to Skandinavisk Dyrepark on each visit.
We reserve the right to request additional identification in order to verify the age and/or identity of the annual pass holder.
When an annual pass is created, the pass holder is added to our membership list, which allows us to send information about the pass to the selected email address or phone number. Personal information on the membership list can be deleted at any time by contacting us at info@skandinaviskdyrepark.dk.
We offer gift cards for a specified monetary value.
After purchase, the gift card will be sent as a PDF file to the email address provided. The gift card can be redeemed in our webshop at skandinaviskdyrepark.dk or at Skandinavisk Dyrepark.
If the gift card is redeemed at the park, it must be presented either printed on plain white paper or on a smartphone with an intact screen.
The gift card cannot be exchanged for cash. Any remaining balance on the gift card cannot be paid out in cash but can be used in our webshop at skandinaviskdyrepark.dk, or at the ticket office and entrance shop at Skandinavisk Dyrepark.
The gift card is valid for 2 years from the date of purchase.
As we work with live animals, changes may occur.
Skandinavisk Dyrepark reserves the right to close off certain areas and restrict guest access at specific times. Guests are not entitled to compensation or reimbursement in such cases.
If you have a complaint about a product purchased in our webshop, you can submit a complaint to:
Danish Competition and Consumer Authority
Centre for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Denmark
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint via the European Commission’s online dispute resolution platform.
The platform is available here: http://ec.europa.eu/consumers/odr/
When submitting a complaint through the platform, please provide our email address: info@skandinaviskdyrepark.dk
