Terms & Conditions

Age

You must be 18 years of age to purchase tickets, season passes and gift cards in the webshop.

Personal information

When purchasing, we will ask you to provide personal information, such as your name and email address, which is used to deliver your purchased items.

Delivery

Purchased tickets, season passes and gift cards are delivered within 10 minutes of purchase to the provided email address. Scandinavian Wildlife Park does not accept responsibility for delays due to technical problems, the customer’s own spam filter or errors in the given e-mail address.

Prices

Despite our best efforts, there might be errors in our prices, and all prices are subject to change. All products are subject to availability, and we cannot guarantee that all items are in stock.

Payment

In our webshop you can pay with Dankort, Mastercard, Visa, JCB, Diners / Discover and MobilePay. The amount is only deducted from the card when the purchased items are sent to the specified mailing address. All amounts are in Danish kroner. Tickets of any kind are exempt from VAT in Denmark – all other items are incl. VAT. Reservations are made for errors in price and sold out / discontinued items.

Cancellation

There is no right of withdrawal on tickets purchased on the Internet. Therefore, tickets, season passes or gift cards purchased in the webshop are not refundable and cannot be exchanged for other goods or combined with discounts otherwise granted when buying your ticket at the entrance to the park.

User creation

When purchasing items in the webshop, you can choose to create an account with an automatically generated code which is sent to the specified e-mail address. Note that you are required to create a user when purchasing season passes as they must be completed with name, date of birth and picture.

Code and personal information can be changed at any time by logging on at “My Account”. At login you can see purchase history and previous purchases can be downloaded. The user can be deleted at any time.

Conditions for entry tickets

Entrance tickets provide access to Scandinavian Wildlife Park one day during the named season. For season 2020, tickets are valid from April 9th – October 18th, within normal opening hours. Please note that there are some closing days during the season.

The ticket is sent to the specified e-mail address as a PDF file and it must be printed on clean white paper or on a smartphone with an intact screen. The barcode on the ticket is scanned at the Entrance upon arrival and is only valid once.

We reserve the right to ask to see other identification in order to verify the age of the ticket holder.

Conditions for season passes

Season passes provide access to Scandinavian Wildlife Park within normal opening hours during the named season. For season 2020, season tickets are valid from April 9th – October 18th. Please note that there are some closing days during the season.

If you do not already have a user on skandinaviskdyrepark.dk, you will be asked to create one. It is important that you use the same email address that you used to complete your order.

Season passes are personal and must be filled in with name, date of birth and picture upon purchase. The season pass cannot be transferred to a third party after purchase.

Purchased and properly completed season passes are sent to the specified e-mail address as a PDF file and must be printed on clean white paper or on a smartphone with an intact screen. The barcode on the season pass is scanned upon arrival at the Entrance to the Scandinavian Wildlife Park at each visit.

We reserve the right to ask to see other identification in order to verify the age of the season pass holder.

Conditions for gift cards

We offer gift cards with a face value, and you can add a personal message.

After the purchase, the gift card will be sent to the specified e-mail address as a PDF file. The gift card can only be redeemed in our webshop at www.skandinaviskdyrepark.dk, or in the ticket sales and the entrance souvenir shop in Scandinavian Wildlife Park. The gift card cannot be used in the other shops, kiosks or cafés in Scandinavian Wildlife Park.

If the gift card is redeemed at the Entrance, it must be printed on clean white paper or on a smartphone with an intact screen.

The gift card cannot be exchanged for cash. Any balance on the gift card cannot be paid out in cash, but can be used our webshop at www.skandinaviskdyrepark.dk, or in the ticket sales and the entrance souvenir shop in Scandinavian Wildlife Park.

The gift card is valid 1 year from date of purchase.

Force Majeure

As we work with live animals, we reserve the right to make changes.
Scandinavian Wildlife Park reserves the right to block off areas and restrict guest access at certain times. Guests cannot claim compensation in this regard.

Complaints

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer resident in another EU country, you can state your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you make a complaint here, you must provide our E-mail address: info@skandinaviskdyrepark.dk